1. Who We Are
e bingo is an online gaming platform operated at ebingo.click and serves players across the Philippines. For the purposes of this Privacy Policy and the Data Privacy Act of 2012 (RA 10173), e bingo acts as the personal information controller in respect of all data collected through this platform.
This means e bingo determines the purposes and means by which your personal data is collected and processed. We are responsible for ensuring that data is handled lawfully, fairly, and in a manner consistent with the rights of each individual player.
If you have any questions about this policy or about how e bingo handles your data, you can contact our Data Protection Officer at support@ebingo.click.
2. Data We Collect
e bingo collects different types of personal information depending on how you interact with the platform. Here's a clear breakdown:
| Category |
Examples |
Required? |
| Identity Data |
Full name, date of birth, nationality, government ID number |
Yes – for KYC verification |
| Contact Data |
Mobile number, email address, home address |
Yes – for account access and notifications |
| Financial Data |
GCash number, bank account details, payment transaction records |
Yes – for deposits and withdrawals |
| Gaming Activity Data |
Bets placed, games played, session durations, win/loss records |
Yes – for compliance and responsible gaming |
| Device & Technical Data |
IP address, browser type, device ID, operating system |
Yes – for security and fraud prevention |
| Behavioural Data |
Pages visited, features used, time spent on platform |
No – but helps improve your experience |
| Communications Data |
Support chat transcripts, email correspondence with our team |
When applicable |
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data — unless specifically required for responsible gaming intervention purposes, and only with your explicit consent.
From Davao to every corner of the Philippines — e bingo keeps your data protected wherever you play.
3. How We Collect Your Data
e bingo collects your personal information through the following channels:
- Registration: When you create your e bingo account, you provide your name, mobile number, email address, and date of birth directly to us.
- Identity verification (KYC): When you submit government-issued ID documents and proof of address to unlock full account functionality.
- Deposits and withdrawals: When you transact via GCash, Maya, bank transfer, or card payment, your payment provider shares relevant transaction data with us.
- Platform use: As you navigate and play on e bingo, our systems automatically record technical and behavioural data through server logs and cookies.
- Customer support: When you contact our support team, any information you provide is logged and associated with your account.
- Promotions and referrals: If you participate in a promotion or refer a friend to e bingo, we record the relevant activity linked to your account.
Third-Party Sources: In some cases, e bingo may verify your identity or confirm payment information using data from authorised third-party sources such as payment processors or Philippine government identity verification services. We only use such services that comply with applicable Philippine data privacy regulations.
4. Why We Process Your Data
e bingo processes your personal information for the following purposes, each of which has a lawful basis under RA 10173:
4.1 Contractual Performance
To provide you with access to the e bingo platform, process your transactions, credit your winnings, and fulfil all obligations that arise from your player account. Without this processing, we simply cannot operate your account.
4.2 Legal and Regulatory Compliance
e bingo is subject to Philippine regulations governing online gaming and financial transactions. We are legally required to verify player identities (KYC), maintain transaction records, report suspicious activity, and cooperate with regulatory and law enforcement authorities when lawfully required to do so. Your data is essential to meeting these obligations.
4.3 Fraud Prevention and Security
We analyse account activity, device data, and transaction patterns to detect and prevent fraud, money laundering, collusion, and other prohibited conduct. This protects you, other players, and the integrity of the platform.
4.4 Responsible Gaming
e bingo monitors gaming behaviour to identify patterns that may indicate problem gambling. This includes tracking session length, deposit frequency, and loss patterns. Where concerning patterns are identified, we may use your contact information to reach out with responsible gaming resources or impose account restrictions in line with our duty of care.
4.5 Platform Improvement
Aggregated and anonymised usage data helps us understand how players use e bingo, which features are most valued, and where we can improve. This processing does not involve identifying individual players and is based on our legitimate interest in improving our service.
4.6 Marketing Communications
With your consent, e bingo may send you promotional emails or SMS notifications about bonuses, new games, and special events. You can withdraw this consent at any time by updating your notification preferences in your account settings or by contacting our support team.
5. Who We Share Your Data With
e bingo does not sell your personal information. We share it only in the following limited circumstances:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, bank partners, and card networks receive the minimum information necessary to process your transactions.
- Identity verification providers: Third-party KYC service providers who assist in verifying government-issued ID documents and confirming your identity.
- Game software providers: Licensed game providers (such as JILI) receive anonymised session data necessary to deliver game content and record results.
- Regulatory and law enforcement authorities: Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other authorities when we are legally required to disclose information.
- IT and security service providers: Trusted vendors who support our infrastructure, hosting, and cybersecurity systems, operating under strict data processing agreements.
Important: All third parties with whom e bingo shares personal data are contractually bound to process that data only for the specified purpose, to maintain adequate security, and to comply with applicable Philippine and international data protection standards.
6. How Long We Keep Your Data
e bingo retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by law. General retention periods are as follows:
- Account and identity data: Retained for the duration of your account plus 5 years after account closure, in line with Philippine anti-money-laundering record-keeping requirements.
- Transaction records: Retained for a minimum of 5 years from the date of transaction.
- Gaming activity logs: Retained for 3 years from the date of activity.
- Support communications: Retained for 2 years from the date of the interaction.
- Marketing preferences: Retained until you withdraw consent or close your account.
After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked back to you.
Whether you're in Baguio or anywhere else in the Philippines, your e bingo data stays protected.
7. Security Measures
e bingo takes the security of your personal data seriously. We implement a layered approach to data protection that includes both technical and organisational safeguards:
- Encryption: All data transmitted between your device and e bingo servers is protected using TLS (Transport Layer Security) encryption.
- Access controls: Personal data is accessible only to authorised e bingo staff and systems on a strict need-to-know basis. Access is logged and regularly audited.
- Secure storage: Account passwords are stored using strong one-way hashing. Financial data is stored using industry-standard tokenisation practices.
- Regular security reviews: Our systems undergo periodic vulnerability assessments and security audits to identify and address potential weaknesses.
- Incident response: e bingo maintains a data breach response plan. In the event of a breach that poses a risk to your rights, we will notify both the National Privacy Commission and affected players within the timeframes required by law.
While we do everything reasonable to protect your data, no system is perfectly secure. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.
8. Cookies and Tracking Technologies
e bingo uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience. A cookie is a small file stored on your device that allows us to recognise you between sessions and remember your preferences.
8.1 Types of Cookies We Use
- Essential cookies: Required for the platform to function — managing your session, keeping you logged in, and securing your account. These cannot be disabled.
- Functional cookies: Remember your preferences such as language settings, notification preferences, and game display options.
- Analytics cookies: Help us understand how players navigate e bingo — which pages are visited, how long sessions last, and where players encounter issues. This data is aggregated and does not identify you individually.
- Security cookies: Detect suspicious login activity and protect your account from unauthorised access attempts.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some or all features of e bingo from working correctly.
9. Your Privacy Rights Under Philippine Law
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by e bingo:
1
Right to be Informed
You have the right to know what personal data e bingo holds about you and how it is being used. This policy is one way we fulfil that obligation.
2
Right to Access
You can request a copy of the personal data we hold about your account. We will respond within 30 days of a verified request.
3
Right to Correction
If your personal data is inaccurate or outdated, you can request that we correct it. Contact our support team or update it through your account settings.
4
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected. Legal retention obligations may limit this right in some cases.
5
Right to Object
You can object to the processing of your data for marketing purposes at any time by updating your preferences in your e bingo account settings.
6
Right to Data Portability
You may request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service if you choose.
7
Right to File a Complaint
If you believe e bingo has handled your data unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
8
Right to Withdraw Consent
Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time without affecting any prior processing.
How to exercise your rights: Email our Data Protection Officer at support@ebingo.click with the subject line "Privacy Rights Request." Include your registered name and account details so we can verify your identity before processing the request. We will respond within 30 days.
10. Protection of Minors
e bingo is strictly an adults-only platform. Players must be at least 21 years of age to register and use the platform. We do not knowingly collect personal data from individuals under the age of 21.
If we discover that personal data has been collected from a minor without parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on e bingo, please contact us immediately at support@ebingo.click.
11. International Data Transfers
e bingo primarily stores and processes personal data within the Philippines. In limited cases — for example, where certain technology infrastructure or game content providers are located outside the country — some data may be transferred internationally.
When such transfers occur, e bingo ensures that adequate protections are in place, including contractual clauses that require overseas recipients to treat your data to the same standard required by Philippine law. We do not transfer data to jurisdictions with inadequate data protection frameworks without implementing appropriate safeguards.
12. Updates to This Privacy Policy
e bingo may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data processing practices. When material changes are made, we will:
- Post the updated policy on this page with a revised "Last updated" date
- Send a notification to your registered email address
- Display a prominent notice within the e bingo platform where appropriate
We encourage you to review this policy periodically. Continued use of e bingo after any update constitutes acceptance of the revised policy. If you disagree with any material changes, you have the right to close your account and request deletion of your data, subject to legal retention requirements.
